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Leekes attracts new customers into its home department store with Google Business Photos

Google and Your Business - Tue, 12/18/2012 - 18:47
Leekes is an independent, family-owned business that has been around for 115 years. They operate 5 home department stores throughout the UK, offering quality home furnishings. They recently expanded into Coventry, UK, and wanted to build brand and location awareness. Leekes decided to use Google Business Photos to attract new customers by allowing them to virtually tour their new location.



Google Business Photos stitches together HDR panoramic images into a Google Maps Street View-style virtual tour. The 360°-degree panoramic tour offered by Google Business Photos has allowed customers to visit Leekes from the comfort of their own home, tablet or smartphone.

A high-quality, smooth interactive tour of Leekes’ interior can easily be found on Google Search, Google Maps and Leekes’ Google+ Local page. Once inside the virtual tour, users can “walk around” and explore the store and its many departments.

Geraint Martin, head of e-commerce at Leekes states, “We need to quickly give people an understanding of what the Leekes brand is about...and there is no better way to do that than through imagery.”



You can read the Leekes Google Business Photos case study in its entirety here.

If you are a business owner and would like to create and publish a virtual tour of your business, learn more at http://maps.google.com/help/maps/businessphotos

Posted by the Zach Bruce, Google Business Photos team

AdWords Express holiday offer extended for a limited time

Google and Your Business - Mon, 12/17/2012 - 21:55
(Cross posted from the Inside AdWords blog)

Still scrambling to stay ahead of the holidays? We want to help you make the most of the last 2 weeks of the year, so we’re extending our offer to double your AdWords Express investment. Just start using AdWords Express to attract new customers to your U.S. business, and you'll get a free advertising credit in January worth what you spend on AdWords Express ads between now and December 31, 2012.*


Reaching potential customers online is a snap with AdWords Express. Just select your business category, write an ad, and set your budget. Where and when your ad appears is managed automatically, and you only pay when potential customers click on your ad for more information. And in mid-January, you’ll receive a free advertising credit for that amount you spent on AdWords Express ads in December.*

Get started today at http://www.google.com/adwords/express/.

Posted by Richard Holden, Product Management Director, AdWords Express

*Terms and conditions

HOAliday Series: How to Create Stand-Out Ads During the Competitive Holiday Season

Google and Your Business - Fri, 12/14/2012 - 17:51


AdWords Specialists Divya Vishwanath, Alec Fox, and Lauren Maten hosted a Hangout on Air yesterday as the second installment of the three-part HOAliday series.

To help you in this busy and crucial time of year, we shared tips on...
  • Ad copy optimization (don’t forget to share your holiday promotion!)
  • Various ad extensions to make your ads stand out
  • How to set up an experiment to see exactly what changes are making the account successful
You can watch the full 25-minute Hangout on Air below, or the Google Business YouTube channel.


To learn more about how to get started with AdWords, visit our Help Center, check out the AdWords Community forum, or call us at 866-2-GOOGLE if you already have an AdWords account.

And remember to tune in to the live stream of our next Hangout on Air at 11 a.m. PDT, December 20th, when we discuss how to keep the holiday momentum going in the new year.

HOA HOA HOA and to all a good day/night!

Posted by Courtney Pannell and Divya Vishwanath, AdWords Team

12 Google+ Events Tips for 12/12/12

Google and Your Business - Wed, 12/12/2012 - 20:12
Today, on 12/12/12--the last time this century that the day, month, and year are all the same--we’re bringing you and your business 12 tips on using Google+ Events. From the employee holiday party to your business’s New Year’s sale, check out ways that you can use Events not just to be a party pro, but also to engage your guests before, during, and after your event!
  1. Use Google+ to create an event that takes place either offline (such as an event in your store) or online (like a virtual meet and greet with your ownership team).
  2. Invite anyone you like. Guests who don’t use Google+ will be able to view and respond to the invitation. Guests who do use Google+ will be able to comment, invite others, and add photos, unless you disable these features.
  3. Choose a theme to add flare to your event and represent your business’s personality. Hosting your yearly company party? Having a holiday sale? Choose the theme that best fits your event.
  4. Manage your guest list by adding or removing invitees at any time. You can change guests’ rights, such as whether they can comment, add photos, or invite more people to your event by using the Actions menu.
  5. Add photos and videos to your event to share a collection of media with your guests before and after an event. By default, all guests can contribute to an event’s photo collection. For public events, anyone can contribute photos.
  6. Enable Party Mode so that Android mobile users can automatically upload their photos to the event page while the event is in progress.
  7. Add a hangout to your event so you can video chat with customers or co-workers before or during the event.
  8. Use Events on mobile for your Android phone to create and moderate your events, share photos and comments, and get directions to events, all while you’re on the go.
  9. Make your event public to increase visibility and allow more potential customers to find it and interact with the event’s page. For public events, anyone can say they’re going, add comments and photos, and invite others, unless these settings are disabled.
  10. Host an Event on air so that anyone can find and view your event, but the event page itself is more . Events on air have a limited guest list, and only invited guests can add photos and comments (unless this setting is disabled).
  11. From the Events homepage, click Find more events to browse public events and get ideas for yours. If you make your event public, others will be able to find your event this way as well.
  12. You can add additional information fields to your event, like a link to buy tickets, your business’s website, or a YouTube channel. When you’re creating your event, just click Event Options > Advanced > Show additional fields.
To learn more about Google+ events, visit the Help Center!

Posted by Abby DeBellis, Google and Your Business Blog Team

Highlight Your Events on Google

Google and Your Business - Wed, 12/12/2012 - 17:22
(summarized from the Webmaster Central blog)

At Google we’re making more and more use of structured data to provide enhanced search results, such as rich snippets and event calendars, that help users find your content. Until now, marking up your site’s HTML code has been the only way to indicate structured data to Google. However, we recognize that markup may be hard for some websites to deploy.

Today, we’re offering webmasters a simpler alternative: Data Highlighter. At initial launch, it’s available in English only and for structured data about events, such as concerts, sporting events, exhibitions, shows, and festivals. We’ll make Data Highlighter available for more languages and data types in the months ahead.

Data Highlighter is a point-and-click tool that can be used by anyone authorized for your site in Google Webmaster Tools. No changes to HTML code are required. Instead, you just use your mouse to highlight and “tag” each key piece of data on a few typical event pages on your site. Data Highlighter learns to recognize the formatting pattern of your site’s data, so when Google crawls your site, all your latest event listings become eligible for enhanced search results. This short video explains how the process works:


To get started with Data Highlighter, visit Webmaster Tools, select your site, click the “Optimization” link in the left sidebar, and click “Data Highlighter.”

If you have any questions, please read our Help Center article or ask us in the Webmaster Help Forum. Happy Highlighting!

Posted by Justin Boyan, Product Manager

Steel + silicon = business success in Detroit

Google and Your Business - Tue, 12/11/2012 - 17:25
Cross-posted from the Official Google Blog.

From time to time we invite guests to post about items of interest and are pleased to have Linzie Venegas join us today. Linzie is head of sales and marketing for Ideal Shield, a manufacturing company in Detroit, Mich. that specializes in bumper post sleeves. Based in a city forged in tradition and steel, Ideal Shield has seen great success on the web—a story Linzie tells us in this post. -Ed.

When my great-grandparents moved from Mexico to Detroit in 1917, they were looking for a better life. They had no idea that one day their grandson, my father Frank Venegas, would invent a product and start a business that would help transform their adopted hometown. Thanks to my dad’s hard work and a little help from the web, that’s exactly what Ideal Shield has done.

Ideal Shield specializes in manufacturing bumper post sleeves. You may have seen these around—they’re colorful covers that slide over the steel pipes that keep cars from running into buildings. As a young child, my first job at Ideal was to assemble mailers for potential customers. Our mailers were unique—I would place a pack of jelly beans into each envelope. Talk about a great way to get a high “clickthrough rate!” Today, I head sales and marketing for the company, and we’ve taken our family business online with phenomenal results.


Ideal Shield’s father-daughter team Frank and Linzie Venegas in the factory surrounded by bumper post sleeves and guard rails. We began using Google AdWords in 2004 to help potential customers find our product because many people didn’t know what it was. We were drawn to AdWords because everyone could see our ads—but we only had to pay for the customers who clicked through to our website. We also found that the leads were very qualified and had a higher close rate than leads from other sources. So far this year, for every $1 we've spent on AdWords we’ve gotten back $22. We’ve been able to have great success—without jelly beans!—using Google AdWords.

The energy we’ve put into our online presence has produced tremendous growth for our business; we’ve been able to grow our workforce by 20 percent. We’ve also focused on building our local community of Southwest Detroit. Each year we hire many interns from the local high school, Detroit Cristo Rey, and teach them skills that will last a lifetime. We’ve outfitted the junior and senior classes at Detroit Cristo Rey with Chromebooks so that they’ll have access to the power of the web anywhere, and many teachers there use the free Google Apps for Education suite with their students. This year, we were proud to hear that Detroit Cristo Rey achieved a 100% graduation rate and a 100% college acceptance rate. We also work with the Michigan Minority Business Development Council to teach other small businesses in the community the importance of an online strategy and how the web can help small businesses thrive.

My dad started Ideal with himself, my mother and a couple of laborers; today this family business has more than 35 employees and annual sales of $14 million. With help from the web, his hard work, determination and “out of the box” thinking have made Ideal a symbol of strength and renewal in Southwest Detroit. My father has always told me that if you take care of the community, the community will take care of you. Detroit is our community—it’s our heart, it’s our home. We’ve been surprised and delighted at how much the web has contributed to Ideal Shield, and we’re happy to share that success with Detroit. We can’t wait to do more!



Posted by Linzie Venegas, Head of Sales and Marketing, Ideal Shield Detroit

Year in Review: Top 3 Posts - 3rd Place

Google and Your Business - Mon, 12/10/2012 - 20:28


It's well into December, New Year's Eve is just a few weeks away, and like many others, we're thinking about the year in review. Through the end of the month, we'll re-share your top 3 favorite posts from the Google and Your Business blog in 2012. Coming in at number 3 is a piece from our 10 in 10 series--our top 10 tips for using Google Chrome.

*      *      *
Want to get even faster at work? Use Google Chrome shortcuts to start working as fast as you browse the web:

  1. While reading online, have you ever seen a word or phrase that you wanted to learn more about? Next time, just highlight the term(s) and then drag it to your tabstrip to the right or left of your current tab--a new tab will open with search results for the highlighted text. You can also try the Dictionary extension so when you highlight a word the definition will hover over it. 
  2. Have a site (or a few) you always keep open, like Gmail or Rdio? You can pin those tabs so that they open the next time you launch Chrome. To pin a tab, right-click on it then select “Pin Tab”.  
  3. Sign in to Chrome to access your bookmarks and quickly sync your tabs on any of your other gadgets where you’re signed into Chrome. Just go to the “Other devices” menu when you open a new tab to find them. The back and forward buttons will even work, so you can pick up browsing right where you left off. 
  4. Try using incognito windows to browse in stealth mode. With Incognito Mode, pages you view won't appear in your browser history or search history, and they won't leave other traces, like cookies, on your computer after you close the incognito window 
  5. Want to hide your bookmarks bar? You can also use the keyboard shortcuts Ctrl+Shift+B (Windows and Chrome OS) and ⌘-Shift-B (Mac) to toggle the bar on and off. 
  6. To save a webpage as a PDF, press Ctrl + p (Mac: Cmd + p) to bring up the print dialogue, then Destination > Change. 
  7. Need even more space to browse? You can toggle full-screen mode with these handy keyboard shortcuts: Fullscreen Key on a Chromebook, F11 on Windows & Linux, and Cmd+Shift+F on a Mac. 
  8. Accidentally close a window? Just use the keyboard shortcut Ctrl+Shift+t to open the last tab you closed. Keep using this shortcut to open your previous tabs. 
  9. Bookmarks are just a click away. Like a page? Click on the Star next to the omnibox, and the page is automatically bookmarked. 
  10. Use apps from the Chrome Web Store to do things like get notifications, take notes, edit screenshots, and more. 
You can learn even more tips for using Google Chrome by checking out the help center or Chrome’s Google+ page.

Posted by Jacky Hayward, Google Chrome Team 

HOAliday Series: Keeping Ads from Going Dark over the Holidays

Google and Your Business - Fri, 12/07/2012 - 17:36
AdWords Specialists Courtney Pannell, Ben Oberg,  and Brette Henderson hosted a Hangout on Air last week as the first installment of the HOAliday three-part series.

During the Hangout, we talked about some tips to keep your ads running during this crucial time for your business. We first explained how to avoid in ad delivery when you’d like to change your ad text to show a holiday promotion or deal. We then shared a few of our best tips with automated rules and billing best practices to make advertising for your business easy during a season that you should get to enjoy, too!

To watch the full 20-minute Hangout on Air, visit the Google Business YouTube channel.



To learn more about how to get started with AdWords, visit our Help Center, check out the AdWords Community forum, or call us at 866-2-GOOGLE if you already have an AdWords account.

And remember to tune in to the live stream of our next Hangout on Air at 11 a.m. PDT, December 13th, when we discuss how to create standout ads during the busy holiday season.

Stay tuned! HOA HOA HOA and to all a good day/night!

Posted by Courtney Pannell, Ben Oberg,  and Brette Henderson, AdWords Team

Announcing a new Google Ads Hangout on Air series - “Happy HOAlidays”

Google and Your Business - Thu, 12/06/2012 - 00:10
(This post has been cross-published from the AdWords blog)



The holidays are crunch time for many advertisers out there, so we’re introducing a new holly, jolly Hangout on Air series on the Google Ads +Page. In this three-part series, AdWords specialists from the 866-2-GOOGLE support team will cover three important topics surrounding your AdWords performance during the holiday season.

December 6 at 11 AM PDT: How to keep your ads from going dark during the holidays
We’ll discuss tips and tricks for how to manage your account effectively when you might be out of the office on holiday break.

December 13 at 11 AM PDT: How to create stand-out ads during the competitive holiday season
We’ll share the best strategies for setting yourself apart from your competition.

December 20 at 11 AM PDT: How to maintain the holiday momentum
We’ll tell you how to assess your holiday performance and engage your new customer base into the new year.

To join the Hangouts, just sign into Google+ and add the Google Ads +Page to your circles. Each week we’ll put up a post soliciting your questions. Then, on Thursday, navigate to your Stream where you’ll be able to view our Hangout live with just one click. See you there!

Posted by Courtney Pannell & Divya Vishwanath, AdWords Support Team

Build Your Digital Brand with Google+ Webinar

Google and Your Business - Tue, 12/04/2012 - 21:35


The Google+ platform provides a fresh canvas for building and strengthening your digital brand, tying into all the marketing you already do with Google. From launching a new product using Google+ pages to engaging with your community of enthusiasts over Hangouts, join our Learn with Google webinar this Thursday for a look at ways your company can build its brand using social. Sign up on our webinar page to attend: Building a Digital Brand with Google+ (Thurs, Dec 6, 10am PT / 1pm ET)

After the Hangout, we’ll host a live Q&A with members of the Google+ team to answer questions about building a brand with Google+. RSVP on the Google+ Event page and add your questions as comments on that page.

With more than 100 monthly million active Google+ users, the time is right to focus on building your digital brand presence via the platform. Google+ has seen a wealth of brands engaging with users in creative, interactive ways. In fact, brands created more than 1 million Google+ pages in just a few months. For instance:
  • H&M -- The retail clothing company, with more than 2 million Google+ followers, uses tailored content, images and video to bring its fashions and lifestyle to life on the platform. They’ve also utilized Ripples to identify their trendsetters and saw a 22% clickthrough rate boost after implementing social extensions in AdWords.
  • Cadbury -- The chocolate maker has reached a following of nearly 3 million users with a combination of creative posts, Hangouts on Air and even the launch of their Dairy Milk Bubbly bar. They’ve also installed the Google+ badge on the company’s web homepage, making it easy as chocolate to follow the brand.
Like the ideas here? Log on Thursday to learn more about how to create, capture and sustain demand for your brand using Google+. And if you’re going to miss this while you’re at SMX Social in Las Vegas next week, check back at the webinars page later for a recording of the webinar.

Posted by the Learn With Google Team

A free month of advertising from AdWords Express

Google and Your Business - Wed, 11/28/2012 - 17:34
(Cross-posted from the Inside AdWords blog)

The holidays are a busy time for everyone, and small businesses are certainly no exception. To help businesses reach new customers this season and keep the holiday spirit rolling into 2013, we have a special offer for new AdWords Express users in the U.S. If you sign up for AdWords Express before December 16, 2012, you’ll receive a free advertising credit in January worth what you spend between now and the end of this year.*

Since AdWords Express launched in July 2011 in the United States, we’ve seen businesses from toy stores to tree farms use AdWords Express to get their businesses discovered online. After 16 busy months, AdWords Express has expanded its borders to 12 additional countries and 9 languages, so that gift shops in Germany, heating contractors in the U.K., and surf shops in Australia can get on the map in front of potential customers in time for the holiday season.

Watch these businesses talk about how they use AdWords Express to maximize sales in the busy season:


Remember, the sooner you start advertising online, the more holiday customers you can reach and the more free advertising credit you can earn, so visit google.com/adwords/express today.

Happy holidays from the AdWords Express team!

Posted by Enrique Muñoz Torres, Sr. Product Manager, AdWords Express

*Terms and Conditions

Gmail and Drive - a new way to send files

Google and Your Business - Tue, 11/27/2012 - 20:43
(Cross-posted from the Gmail blog)

Since Google Drive launched in April, millions of people have started using Drive to keep, create and share files. Starting today, it’s even easier to share with others: you can insert files from Drive directly into an email without leaving your Gmail.
Have you ever tried to attach a file to an email only to find out it's too large to send? Now with Drive, you can insert files up to 10GB -- 400 times larger than what you can send as a traditional attachment. Also, because you’re sending a file stored in the cloud, all your recipients will have access to the same, most-up-to-date version. Like a smart assistant, Gmail will also double-check that your recipients all have access to any files you’re sending. This works like Gmail’s forgotten attachment detector: whenever you send a file from Drive that isn’t shared with everyone, you’ll be prompted with the option to change the file’s sharing settings without leaving your email. It’ll even work with Drive links pasted directly into emails.
So whether it’s photos from your recent camping trip, video footage from your brother’s wedding, or a presentation to your boss, all your stuff is easy to find and easy to share with Drive and Gmail. To get started, just click on the Drive icon while you're composing a message. Note that this feature is rolling out over the next few days and is only available with Gmail's new compose experience, so you'll need to opt-in if you haven't already.

Posted by Phil Sharp, Product Manager

Five for Drive: Tips for Sharing and Collaborating with Google Drive

Google and Your Business - Wed, 11/21/2012 - 17:03
Editor’s note: In November, we’re sharing tips on how your business can get the most out of Google Drive. Our final post features 5 ways you can share your files. Previously we’ve featured Google Drive basics and tips for creating and editing the documents your business needs.

Is your business looking to increase internal collaboration and share files on the web? Below, you’ll find 5 tips on how you can use Google Drive to collaborate on your documents and share them with the right audience.
  1. Click on the Share button in the upper right corner of any document to make sure the right people have the right access. By setting the visibility options, you can share your documents with a specific group, anyone with the link, or anyone on the web. To give access to a specific group of people, you can add collaborators and decide if each person should be able to edit, comment on, or just view your files.
  2. Transfer ownership of a file or folder to let someone else manage it for you. The new owner can then add or remove collaborators, share the file with others, and change visibility options and access privileges.
  3. Download the Google Docs App in Hangouts to open, discuss, and add comments to a document, all while you’re in a Hangout. This way, you can review a file face-to-face in video chat with a co-worker, even if you’re away from the office.
  4. Publish your documents and get a URL that you can share with the whole world. Use the publish feature to email your customer base a link to your most recent newsletter or to send a presentation of your business’s most popular products to a potential client.
  5. Share files to your Google+ stream publicly or with a specific circle of clients, and let your followers flip through one of your business’s presentations or fill out a feedback form all without ever leaving the stream. For each document you share on Google+, you can set access rights so your audience can edit or simply view it.
Looking for even more tips about Google Drive? Check out the Help Center, the Google Apps Learning Center, or Drive’s Google+ page.

Posted by Abby DeBellis, Google and Your Business Blog Team

Feast your way through Google business tips

Google and Your Business - Mon, 11/19/2012 - 18:15
Want a feast this Thanksgiving without crashing into a tryptophan-induced slumber? Work your way through three courses of business tips that we’ve rounded up from our 10 in 10 series.

If you want more detail or links to learn even more, check out our full posts on ways your business can use Chrome, Gmail, Google+, and Google Calendar.


Posted by Jacinth Sohi, Google and Your Business Blog Team

Get Your Business Black Friday Ready with Google Offers

Google and Your Business - Fri, 11/16/2012 - 19:28
Is your business Black Friday ready? After a hearty helping of turkey and lots of sides, folks often have a hankering for some serious shopping. It’s a great time to showcase value and offer some irresistible deals. This year, Google Offers is here to help small businesses run deals and get discovered. Best of all, it’s a deal for you, too. Getting started is free.



Get Started 
It’s easy to make a Google Offer right from the Google Places for Business dashboard. Verified business owners already using Google Places for Business, skip on ahead to Create an Offer. Get started on Google Places for Business by entering your business’ phone number here.

Create an Offer 
Ready to create your offer? You can customize whether you want to offer customers a percentage off their sale, a flat amount of money off, or a free item. You’ll also need to know how many offers you want to make available, for how long they’ll run, and a few other details. We’ve got a gallery of photographs, too, to make sure your offer looks great.

Meet New Customers
Your new customers will be able to discover nearby offers on Google Maps for Android. We’ve got some offer management tools, too, so you can see and control the duration of your offer. Offer going well? You can extend the offer, or, limit its availability if needed. You’ll also be able to see how many people have redeemed or are planning on redeeming the offer. Happy savings!

Posted by the Google and Your Business blog team

Five for Drive: Tips for Creating and Editing in Google Drive

Google and Your Business - Thu, 11/15/2012 - 18:57
Editor’s note: In November, we’re sharing tips on how your business can get the most out of Google Drive. Our second post features 5 ways you can create, edit, and enhance your files. Previously we’ve featured Google Drive basics. Check back next week for tips on the many ways you can share and collaborate on the documents in your Drive.

Businesses looking for pointers on documents, spreadsheets, presentations, and more, keep reading! This week, we’re sharing 5 tips on how you can use Google Drive to create and edit the documents you need to keep your business running smoothly.
  1. To create a new document in Google Drive, simply hit the ‘Create’ button to choose which type of file you’d like. To collaborate on your business’s existing documents like Word, Excel, and PowerPoint files, you can upload them to Google Drive for easy editing and sharing.
  2. Use a template to create the specific types of documents your business may need, such as letterheads, sales presentations, inventory trackers, or customer feedback forms. Browse the template gallery to find examples best suited for your business.
  3. Make your presentations more compelling by embedding YouTube videos into your slides. You can play the video from directly within the file as long as you have an internet connection.
  4. View the revision history of your document, spreadsheet, or presentation to see the changes made by you and any other collaborators. You can also revert to earlier versions of a file and see edits made to any of these versions.
  5. Use other apps in Drive, such as Forms, Drawings, and Fusion Tables. You can also download third-party apps from the Chrome Web Store that allow you edit images and videos, fax and sign documents, manage products, create flow charts, and more.
Looking for even more tips about Google Drive? Check out the Help Center, the Google Apps Learning Center, or Drive’s Google+ page.

Posted by Abby DeBellis, Google and Your Business Blog Team

Five for Drive: Tips for Getting Started with Google Drive

Google and Your Business - Fri, 11/09/2012 - 21:30
Editor’s note: Over the next few weeks, we’ll be sharing tips on how your business can get the most out of Google Drive. This week, learn the basics, and check back for our next posts highlighting some of Drive’s key apps and features.

Businesses wanting to streamline their files and folders, look no further. With Google Drive, you can instantly create new documents, spreadsheets, presentations, and more. This week, we’ve got 5 tips on how your business can use Google Drive to store, edit, and share all of your documents. Learn about how you can access your files from anywhere and collaborate with colleagues in real-time.
  1. Install Google Drive on your computer to free up space on your hard drive and keep all of your business’s documents in one place. Simply drag and drop all your files and folders into your Google Drive folder to begin syncing items. Any file you sync to your Drive will be accessible on the web via your Google account (in My Drive) as well as on any phone or tablet where you have Drive installed.
  2. Download the Google Drive app for your Android or Apple device to access your files on the go. Any changes you make on one device are automatically synced with the rest of the places you have Drive installed, as long as you have an internet connection.
  3. Use the share feature in Drive to share files or entire folders with anyone. You can share a document with just one co-worker, or make it accessible to an entire group. You can also set editing rights and choose whether others can view, edit, or comment on your stuff.
  4. Work simultaneously on the same document with colleagues, and see changes appear as they happen. Use the Comments feature in documents, spreadsheets, and presentations to add notes and discuss content with your collaborators. In documents, you can even chat about a file in real-time.
  5. Set up offline access using Chrome, so you can continue working in Google Drive even when your computer isn’t connected to the internet. This way, if you’re on the go and find yourself without wifi, you can still view documents and spreadsheets, move folders around, and make edits to documents. When you reconnect to the internet, your changes will automatically sync to all your devices.
To get started with Google Drive, visit drive.google.com/start. Looking for even more tips about Google Drive? Check out the Help Center, the Google Apps Learning Center, or Drive’s Google+ page.

Posted by Abby DeBellis, Google and Your Business Blog Team

SMB Hangouts on Air: Is My Ad Showing?

Google and Your Business - Fri, 11/09/2012 - 20:00
AdWords Specialists hosted a Hangout on Air yesterday as the first of two installments of the SMB Frequently Asked Questions Hangouts On Air series.

During the Hangout, we talked about how you’ll want to use the Ad Preview and Diagnosis tool to see if your ad is running. We also gave you some common reasons why your ad might not be showing: budget, ad rank, location targeting, and approval statuses.

Here's the full 25-minute Hangout on Air, from the Google Business YouTube channel:

 
To learn more about how to get started with AdWords, visit our Help Center, check out the AdWords Community forum, or call us at 866-2-GOOGLE if you already have an AdWords account.
And remember to tune in to the live stream of our next Hangout on Air at 11 a.m. PDT, November 15th, when we discuss how to diagnoses causes of performance fluctuation in your AdWords account.

Stay tuned!

Posted by Divya Vishwanath and Courtney Pannell, AdWords Team

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